Professional Services · Active Deployment
A Voice Receptionist That Cut Missed Leads and Increased Client Engagement.
Adreme Solicitors needed reliable inbound call handling during busy periods and missed-answer windows. We deployed a voice receptionist that triages calls, captures structured details, and routes urgent matters into a fast callback workflow.
The Problem
The firm was losing potential clients when calls rang out or staff were tied up. Enquiries were inconsistent, urgent matters were not always surfaced quickly, and key details were sometimes missing when callbacks happened later.
What We Built
We implemented a production voice agent using Vapi with ElevenLabs voice output, then connected it to Make.com for structured routing. The flow captures name, confirmed phone number, email, matter type, urgency, and summary before ending calls with a callback promise.
Key Features
- Multi-scenario intake for signing requests, immigration/asylum matters, appointments, and general enquiries
- Urgency-aware handling with priority callback messaging
- Confirmed phone number capture with digit-by-digit readback
- Mandatory name, phone, and email collection before call completion
- Structured webhook payloads to Make.com for sheet logging and urgent notifications
What We Learned
The biggest gains came from prompt discipline and operations design, not just model choice: strict data collection rules, phone-number confirmation, and concise call style materially improved accuracy and throughput. Structured outputs also provided a reliable audit trail.
The Opportunity
Professional services firms can use voice agents as always-on reception layers to prevent lead leakage, improve response consistency, and reduce admin burden without replacing human staff.